Crannies Cattery Terms and Conditions
When making a booking please ensure you have first read and understood our Terms and Conditions.
Periods of Boarding
If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the 'Boarding Agreement' will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.
Cancellations made on/or within 30 days prior to arrival will be charged 25% of the total outstanding amount.
Cancellations made on/or within 14 days prior to arrival will be charged 50% of the total outstanding amount.
Cancellations made on/or within 7 days prior to arrival will be charged 100% of the total outstanding amount.
If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked, we reserve the right to charge the full outstanding amount.
In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.
On your Pet's arrival at the Kennels / Cattery we will require to see a current vaccination certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Cat Vaccinations must safeguard against Cat Flu and Feline Enteritis, we do not insist upon the vaccination for Feline Leukaemia.
Notification of Medical Conditions
If an animal has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission. If a cat has previously suffered from Cat flu it will not be accepted.
All Animals must be covered by a known flea treatment, such as 'Frontline', 'Stronghold' or 'Advantage' before they are boarded. These products have varying lengths of effectiveness; therefore it is best to check each product.
An effective Wormer, such as 'Drontal' or 'Panacure' must have been administered to any Cat prior to boarding. This should be taken at least a week before coming into the Kennels / Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.
Pet Taxi Service
We can collect and deliver your Pet from your house if specifically requested at the time of booking. This service is only operated between the hours of 8am-7pm.
Please follow the link for all information regarding our General Data Protection Regulation procedures.
Emergency Contact Numbers
On your Pet's arrival at the Cattery you will be asked for an emergency contact telephone number. This may be a friend, relative or neighbour as well as your own mobile number.
In the event of your cat showing signs of a serious illness, we will make every attempt to contact you or your nominated emergency number for your instructions. If we should fail to get in contact, we will, in the interest of your cat contact the vets for advice. Their advice may involve out of hours visits, tests and medication which will incur costs that must be paid at the time of the visit. We will make these payments on your behalf, but will expect to be reimbursed.
We will not make any decision lightly and if we do not have instructions from you to incur costs to a greater value we will, on the advice of the vet make whatever decision is necessary to relive suffering. Our insurance does cover veterinary fees, but not for pre-existing conditions or euthanasia. If we can recover any costs we will reimburse you.
The insurance policy states:
We agree to indemnify you in respect of the following events. For the purpose of this extension, animal is deemed to be a cat only.
Veterinary fees incurred for injury or illness to an animal in your care, custody or control provided that such injury or illness is not caused directly or indirectly from breeding activities, vaccinations or pre-existing condition.
Death of an animal in your care, custody or control resulting from injury or illness provided that such injury or illness is not caused directly or indirectly from breeding activities, vaccinations or preexisting conditions.
The limit of compensation is £1,500. Provided that:
No compensation is payable under event i) unless illness occurs within 72 hours of the animal leaving your premises.
Compensation shall only be payable under event i) for veterinary fees for up to 3 months from the time the animal left your premises.
We shall not be liable to pay compensation for any injury, illness, loss or death of an animal arising directly or indirectly from distemper, hepatitis, parvovirus, feline infectious enteritis, feline leukaemia or cat flu unless evidence of appropriate vaccination is obtained and Diets
When you arrive at the Cattery you will be asked what your Pet is fed on. Although we stock a choice of pet foods, please let us know in advance of any special dietary requirements.